Main Purpose of the Job:

• To be the principle Helpdesk point of contact for one of Vertas’ largest and most exciting customer accounts.
• To log enquiries and create an exceptional customer experience.
• To ensure that the customer is at the heart of everything we do – ‘Putting the Customer First’.
• To follow standard working practices.

Key Relationships:

• Head of Customer Relations
• Customer first team
• Integrated Facilities Management Account Manager
• Colleagues at all levels of the organisation
• Contractors
• Clients, Head Teachers and Business Managers

Main Activities and Responsibilities:

• To answer calls from colleagues and customers in a timely and professional manner.
• To log calls and record details.
• To use the technology as required.
• Provide an efficient, accurate and customer focused first point of contact.
• Receive and process customers repair requests by email and telephone.
• Place orders for supplies and services.
• Input and upload data into our databases and ensure required progression and resolution.
• Run bespoke reports and provide to our key customers in the agreed format.

The Ideal candidaate will have:

Clear and excellent communication skills, both written and verbal.

A good telephone manner.

Be reliable with excellent time management skills.

A commitment to providing first class customer service.

Good attention to detail.

A working knowledge of Microsoft packages.

Previous Helpdesk experience is desirable but not essential.