Customer First Helpdesk Integrated Account Support

We have an exciting new opportunity at Endeavour House in Ipswich.

  • Posted: 25/01/2022
  • Salary: 19,000 Per Annum

Job Specification

Main Purpose of the Job:

  • To be the principle Helpdesk point of contact for one of Vertas’ largest and most exciting customer accounts.
  • To log enquiries and create an exceptional customer experience.
  • To ensure that the customer is at the heart of everything we do – ‘Putting the Customer First’.
  • To follow standard working practices.

Key Relationships:

  • Head of Customer Relations
  • Customer first team
  • Integrated Facilities Management Account Manager
  • Colleagues at all levels of the organisation
  • Contractors
  • Clients, Head Teachers and Business Managers

Main Activities and Responsibilities:

  • To answer calls from colleagues and customers in a timely and professional manner.
  • To log calls and record details.
  • To use the technology as required.
  • Provide an efficient, accurate and customer focused first point of contact.
  • Receive and process customers repair requests by email and telephone.
  • Place orders for supplies and services.
  • Input and upload data into our databases and ensure required progression and resolution.
  • Run bespoke reports and provide to our key customers in the agreed format.

The Ideal candidaate will have:

Clear and excellent communication skills, both written and verbal.

A good telephone manner.

Be reliable with excellent time management skills.

A commitment to providing first class customer service.

Good attention to detail.

A working knowledge of Microsoft packages.

Previous Helpdesk experience is desirable but not essential.

Your Package:

£19,000 per annum

23 Days Holiday

Pension scheme.

Online wellbeing support for all colleagues and their household including;

  • Virtual GP Appointments.
  • Second Medical Opinion.
  • Help to stop smoking.
  • Mental Health Counselling.
  • How to prevent burnout at work.
  • Life Events Counselling.
  • Healthy Living Support including personal exercise and diet plan.
  • Financial Guidance on budgeting and financial education.
  • Legal guidance to simplify and signpost on legal issues or concerns.

Apply for this position

Vertas is one of the fastest growing multi-services facilities management companies in the UK. Our passion is driven by putting our colleagues and customers at the heart of everything we do.