Making the Difference Awards 2019

We are delighted to announce our fourth annual Making the Difference Staff Awards.

Our award ceremony will take place on Friday 1st March.

Nominations are now OPEN

Click here to nominate →

Nominations will close on Wednesday 14th November.

Why not take a look back at our finalists from our 2018 awards?

“My congratulations go to the winners and finalists of 2018. I’m delighted with the record number of nominations this year, demonstrating how staff across the Group have embraced the awards, now in their third year.

From marking lines on school sports pitches in inclement weather to catering for the food tastes of the youngest infant children our staff consistently go ‘above and beyond’ to ensure our clients receive exceptional service. These awards and the night itself give us the opportunity to recognise and celebrate their hard work and achievements.”

Ian Surtees, MBA, CEO of Vertas Group Limited

Employee of the Year

Our staff are our primary asset in delivering service excellence – this award is designed to recognise the significant contribution that an individual has made to Vertas, its clients and customers.

An individual who has…

  • Demonstrated a positive ‘can do’ attitude to their work stream
  • Consistently exceeded customer expectations
  • Delivered significant measureable benefits to Vertas
  • Been recognised by customer, client, colleague or line manager as a forward thinking positive individual
  • Achieved all of their appraisal performance measures
  • An excellent attendance record

Congratulations to our 2018 winner

Trish Middleton, Head of Kitchen at Hampden House PRU

Team of the Year

We are looking for teams that have demonstrably gone the extra mile to improve the way they work, for example; to increase client satisfaction or deliver improve service standards.

A team that has…

  • Demonstrated that working as a team works better than an individual
  • Delivered significant measureable benefits to the business, including financial and HSQE
  • Consistently and measurably exceeds customer expectations
  • Sick absence below the company target
  • Demonstrated outstanding business improvement

Congratulations to our 2018 winners

Cromer Academy Catering Team

Colleagues Champion

This award recognises a Vertas employee who has consistently supported work colleagues and is always there to help others.

An individual who…

  • Actively supports other team members
  • Is recognised by colleagues as a dedicated individual who is willing to offer support, give advice and be flexible in their approach to the business and its employees
  • Is an enthusiastic person with a ‘can do’ attitude
  • Is a mentor to others
  • Shares knowledge and expertise with team members

Congratulations to our 2018 winner

Beth Andrews, Contract Manager, Energy Management

Lifetime Achievement

This accolade is to recognise a member of our team who has consistently strived to develop their service area, their team and add value to the organisation in its many guises.

An individual who has…

  • Made a contribution to the wider FM and support services industry – through memberships and affiliations
  • Stood out for their dedication to the business
  • Demonstrated commitment to making Vertas a successful company
  • Been seen as an advocate for Vertas and has knowledge of all services
  • Been a mentor and example to others
  • Committed to Vertas and its predecessors

Congratulations to our 2018 winner

Bridget Gibson, Office Manager, Beacon House


Without innovation we will never move forward. Recognising the vital importance that innovative ideas and creativity play in Vertas, the innovations can be product or service based.

An individual or team that has…

  • Introduced a new concept, product, service or process that has benefited Vertas
  • Been fully committed to continuous business improvement
  • Demonstrated measurable benefit from the introduction of the innovation
  • Implemented their innovative idea / way of working
  • Demonstrated agility in their approach to their service stream

Congratulations to our 2018 winners

Craig Byford and Susan Mahoney, Business and Service Development Team

This award recognises our Inspiring leaders who develop and motivate their teams to deliver service excellence, in their chosen speciality.

A leader who…

  • Nominees should demonstrate excellent leadership skills, impact and commitment to the success of others
  • Evidence of employee succession planning
  • Appraisals follow on – plotted individuals learning and development needs
  • lives the Vertas values and is always fair and consistent in their dealings with colleagues
  • Actively develops individuals to achieve their full potential
  • Is seen as a mentor by colleagues

Congratulations to our 2018 winner

Danny Markham, Risk and Quality Coordinator, Property Management

This award recognises an individual who has gone above and beyond in the course of their work to provide service excellence or support to colleagues.

An individual who has…

  • Consistently exhibited a willingness to help and support
  • Demonstrated commitment to Vertas by going above and beyond the call of duty
  • Worked outside of their normal work stream to support the business
  • Added value by improving cross functional relationships
  • Consistently supported colleagues and line managers

Congratulations to our 2018 winner

Sarah Sadler, Head of Kitchen at Guildhall Feoffment Primary School

This award seeks to reward and recognise our service specialists who innovate and develop their area of expertise for the benefit of Vertas, its clients and customers

An individual who has…

  • Demonstrated a high level of knowledge and expertise in their chosen service discipline
  • Undertaken training (either inside or outside the organisation) to develop their knowledge
  • Introduced a measurable change to the way the service is delivered to improve efficiency or deliver improved client satisfaction
  • Introduced innovation and new ideas into their chosen discipline
  • Embraced and adapted to the business re-engineering from SCC to Vertas
  • Shown a continuous positive attitude to change

Congratulations to our 2018 winner

Victoria Fox, CAD Technician, Property Management

Sustainability is one of the Vertas Group’s core values because not only is it the right thing to do for our planet and our environment, it can have business efficiency benefits too. This award recognises where ‘sustainability’ has been put at the heart of our Vertas way of working.

An individual or team who has…

  • Demonstrated that working smarter can offer sustainable solutions
  • Lived out the Vertas ‘Sustainability’ value
  • Worked actively with the local community to engage and support
  • Implemented a new way of working; delivering environmental benefits
  • Been an advocate in the promotion of sustainable working practices

Congratulations to our 2018 winner

Colin Lambert, Site Manager, Gunton Primary School

Customers are our live blood. This award recognises a member of our Vertas team that has provided exceptional customer and / or client service over a sustained period of time and who has demonstrated a ‘customer first’ culture.

An individual or team that…

  • Creates a service vision to reflect the customer’s needs
  • Delivers what they say they will do on a consistent basis
  • Demonstrably puts the customer’s needs ahead of their own
  • Knows the market and competitors and pre-empts change
  • Constantly reviews service offered and puts measurement in place

Congratulations to our 2018 winner

Wood Ley Primary Catering Team

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