Making the Difference Awards 2019

We are delighted to announce our fourth annual Making the Difference Staff Awards.

Our awards ceremony will take place on Friday 1st March 2019.

Employee of the Year

Our staff are our primary asset in delivering service excellence – this award is designed to recognise the significant contribution that an individual has made to Vertas, its clients and customers.

Our finalists are:

  • Michelle Cullum – Cleaning Supervisor, Hadleigh Health Centre
  • Sarah Elliot – Site Manager, High Lodge, Thetford
  • Victoria Sear – Head of Kitchen, Newmarket Academy



An individual who has…

  • Demonstrated a positive ‘can do’ attitude to their work stream
  • Consistently exceeded customer expectations
  • Delivered significant measurable benefits to Vertas
  • Been recognised by customer, client, colleague or line manager as a forward-thinking positive individual
  • Achieved all of their appraisal performance measures
  • An excellent attendance record

Team of the Year

We are looking for teams that have demonstrably gone the extra mile to improve the way they work, for example; to increase client satisfaction or deliver improve service standards.

Our finalists are:

  • Acle St Edmund CofE Primary School Catering
  • Vertas Passenger Transport Team
  • Tina Sharpe and the West Suffolk Mobile Cleaning Team

A team that has…

  • Demonstrated that working as a team works better than an individual
  • Delivered significant measureable benefits to the business, including financial and HSQE
  • Consistently and measurably exceeds customer expectations
  • Sick absence below the company target
  • Demonstrated outstanding business improvement.

Colleagues Champion

This award recognises a Vertas employee who has consistently supported work colleagues and is always there to help others.

Our finalists are:

  • Ashley Copping – Senior Management Accountant, Finance
  • Emily Strickland – HSQE, Compliance and Governance Support Co-ordinator
  • Sam Painter – Senior HR Advisor, Schools’ Choice

An individual who…

  • Actively supports other team members
  • Is recognised by colleagues as a dedicated individual who is willing to offer support, give advice and be flexible in their approach to the business and its employees
  • Is an enthusiastic person with a ‘can do’ attitude
  • Is a mentor to others
  • Shares knowledge and expertise with team members

Lifetime Achievement

This accolade is to recognise a member of our team who has consistently strived to develop their service area, their team and add value to the organisation in its many guises.

Our finalists are:

  • Kay Smith – Relief Head of Kitchen, West Suffolk
  • Nina Whale – Category Manager, Procurement
  • Ron Milton – Custodian, Endeavour House

An individual who has…

  • Made a contribution to the wider FM and support services industry – through memberships and affiliations
  • Stood out for their dedication to the business
  • Demonstrated commitment to making Vertas a successful company
  • Been seen as an advocate for Vertas and has knowledge of all services
  • Been a mentor and example to others
  • Committed to Vertas and its predecessors.


Without innovation we will never move forward. Recognising the vital importance that innovative ideas and creativity play in Vertas, the innovations can be product or service based.

Our finalists are:

  • Kelly Stiff – Regional Property Services Administrator, Property Management
  • Mark Dale – Contract Manager, Energy Management
  • Mark Horner – Head of Vertas Environmental

An individual or team that has…

  • Introduced a new concept, product, service or process that has benefited Vertas
  • Been fully committed to continuous business improvement
  • Demonstrated measurable benefit from the introduction of the innovation
  • Implemented their innovative idea / way of working
  • Demonstrated agility in their approach to their service stream.

This award recognises our Inspiring leaders who develop and motivate their teams to deliver service excellence, in their chosen speciality.

Our finalists are:

  • Adrian Glasgow – Head of Energy Management
  • Claire Bickers – Senior Schools HR Advisor, Schools’ Choice
  • Kim Murray – Area Catering Manager

A leader who…

  • Nominees should demonstrate excellent leadership skills, impact and commitment to the success of others
  • Evidence of employee succession planning
  • Appraisals follow on – plotted individuals learning and development needs
  • lives the Vertas values and is always fair and consistent in their dealings with colleagues
  • Actively develops individuals to achieve their full potential
  • Is seen as a mentor by colleagues

This award recognises an individual who has gone above and beyond in the course of their work to provide service excellence or support to colleagues.

Our finalists are:

  • Adam Brough – Contract Manager, Churchill Catering
  • Joe Alexander – Business Support Officer, Endeavour House
  • Sam Batt – Property Advisor, West Suffolk

An individual who has…

  • Consistently exhibited a willingness to help and support
  • Demonstrated commitment to Vertas by going above and beyond the call of duty
  • Worked outside of their normal work stream to support the business
  • Added value by improving cross functional relationships
  • Consistently supported colleagues and line managers.

This award seeks to reward and recognise our service specialists who innovate and develop their area of expertise for the benefit of Vertas, its clients and customers

Our finalists are:

  • Duncan Whent – Risk and Quality Advisor, HSQE Compliance and Governance
  • Gary Cant – Service Manager, IEM
  • Peter Lockwood – Payroll Manager

An individual who has…

  • Demonstrated a high level of knowledge and expertise in their chosen service discipline
  • Undertaken training (either inside or outside the organisation) to develop their knowledge
  • Introduced a measurable change to the way the service is delivered to improve efficiency or deliver improved client satisfaction
  • Introduced innovation and new ideas into their chosen discipline
  • Embraced and adapted to the business re-engineering from SCC to Vertas
  • Shown a continuous positive attitude to change

Sustainability is one of the Vertas Group’s core values because not only is it the right thing to do for our planet and our environment, it can have business efficiency benefits too. This award recognises where ‘sustainability’ has been put at the heart of our Vertas way of working.

Our finalists are:

  • Barry Taylor and Lauren Irvine – Property Advisors
  • Lee Johns – Campus Manager, Endeavour House
  • Val Fenn – Head of Kitchen, Hardwick Primary School

An individual or team who has…

  • Demonstrated that working smarter can offer sustainable solutions
  • Lived out the Vertas ‘Sustainability’ value
  • Worked actively with the local community to engage and support
  • Implemented a new way of working; delivering environmental benefits
  • Been an advocate in the promotion of sustainable working practices

Customers are our live blood. This award recognises a member of our Vertas team that has provided exceptional customer and / or client service over a sustained period of time and who has demonstrated a ‘customer first’ culture.

Our finalists are:

  • Cambridgeshire Police HQ Catering Team – Churchill Catering
  • Danny Markham – Risk and Quality Co-ordinator, HSQE Compliance and Governance
  • Luke Skippings – Property Advisor

An individual or team that…

  • Creates a service vision to reflect the customer’s needs
  • Delivers what they say they will do on a consistent basis
  • Demonstrably puts the customer’s needs ahead of their own
  • Knows the market and competitors and pre-empts change
  • Constantly reviews service offered and puts measurement in place


Meet our 2019 Headline Sponsor

Imtech Awards

Imtech is one of the largest technical service providers in the UK and Ireland, with extensive expertise and experience in engineering services, technical facilities management and systems integration.


Huge thanks to all our sponsors who are supporting the Making the Difference Awards in 2019.

Staff Award Sponsors

“My congratulations go to the winners and finalists of 2018. I’m delighted with the record number of nominations this year, demonstrating how staff across the Group have embraced the awards, now in their third year.

From marking lines on school sports pitches in inclement weather to catering for the food tastes of the youngest infant children our staff consistently go ‘above and beyond’ to ensure our clients receive exceptional service. These awards and the night itself give us the opportunity to recognise and celebrate their hard work and achievements.”

Ian Surtees, MBA, CEO of Vertas Group Limited

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